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Customer service and support for questions about bags including delayed, damaged or missing bag status.
- Delayed Or Damaged Baggage
Find our sign with a QR code at Baggage Claim ; Scan the QR...
- Delayed Or Damaged Baggage
20 Φεβ 2024 · We calculate the size limits of your bag by adding the total outside dimensions of each bag, length + width + height. For all regions, except to / from Australia or New Zealand, your checked bag allowance is: Dimension: 62 in / 158 cm; Weight: 50 lbs / 23 kgs
We may require a carry-on bag to travel as a checked bag if it cannot be safely stowed on a particular flight. Checked bags: Maximum of 62 linear inches (length + width + height; 158 cm) including handles and wheels and maximum of 50 pounds (22.6 kg) in weight.
For information on delayed bags within 5 days of travel, please contact the local Baggage Service Office (international and Caribbean travel) or Central Baggage (domestic travel), as applicable. After 5 days of travel, please complete and submit the online claim form.
Buy or get an upgrade that includes free checked bags. If you believe you've been incorrectly charged for bag fees, contact an American representative for help or file a refund claim within 45 days.
Check out size and weight limits for bags here , as well as embargo restrictions. Remember: You can bring one personal item and bring items like an umbrella, camera, infant diaper bag, assistive devices, outer garments (e.g., coat, hat and wrap), reading material and food for the flight for no additional charge.
Our policies. All published bag fees are base rates according to travel dates and destination; applicable taxes are not shown. Checked bags. From charges to weight and size, here's everything about our checked bag policy. Checked bag policy. Carry-on bags. Make your journey easier and discover what to expect when packing your carry-on bag.
