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  1. Once your service request is received, we'll provide you with a reference number within 2 working days. This will help us communicate with you effectively and efficiently. Help us help you better. For a quick resolution, please provide us with the following information: Affected account, credit card or loan account number

  2. Immediately block your Card through Emirates NBD Mobile Banking/ Online Banking or contact our 24x7 Call Center on +971 600 54 0000.

  3. Customer Care. How can we help you today? Working Hours for Customer Care Center: Monday to Friday 9:00 AM to 3:00 PM (As per UAE Standard Time) For General Queries and Trading Information. +971 600 52 3434. enbdsccc@emiratesnbd.com. brokerage@emiratesnbd.com. Postal Address. Emirates NBD Securities LLC, P.O. Box. 9409, Dubai, UAE. Trading Hours.

  4. Customer Care. To raise any complaint or suggestion, please contact the specialized complaints unit at Emirates NBD through any of the following channels: Customer support within KSA 800 754 7777, from abroad +966 11 282 5566. Customer support email: ksacustomersupport@emiratesnbd.com.

  5. Our Call Centre is now available 24/7. Our Digital Banking Platforms (Mobile Banking and Online Banking) are always available, making banking from home easy and convenient. For customers calling in Egypt: 16664. For customers calling outside Egypt: (+202) 23661000.

  6. Simply call Emirates NBD Phone Banking service equipped with Interactive Voice Response (IVR) technology for fast, convenient banking.

  7. If you are an Emirates NBD UAE customer, you can raise a request via our secure Online & Mobile Banking. Alternatively, you can contact us via our 24/7 phone banking. For customers calling within UAE: 600 54 0000

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