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20 Φεβ 2024 · If you believe you've been incorrectly charged for bag fees, contact an American representative for help or file a refund claim within 45 days. Bag limitations
- Bags
First checked bag free on domestic American Airlines...
- Restricted Items
Please remove batteries from devices in your checked bags...
- Specialty and Sports Items
The maximum size for checked instruments is 150 in / 381 cm,...
- Optional Service Fees
All bag fees are non-refundable and apply per person, each...
- At The Airport
All the information you need to travel, from checking in to...
- Customer Service FAQs
Yes, if you buy your ticket on / after February 20, 2024,...
- Mobility and Medical Devices
Baggage claim checks; ... Non-collapsible wheelchairs,...
- Traveling With Pets
Fees for transporting your pet with American Airlines Cargo...
- Bags
Refunds (request or status check) If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status. If you bought your ticket from a travel agent or on another website, contact them for refund help.
If your bag was delayed or damaged and you notice missing items after it’s delivered, you must file a missing items claim within 24 hours of receiving your bag for flights within the U.S., or 7 days for international flights. Submit a claim.
We may require a carry-on bag to travel as a checked bag if it cannot be safely stowed on a particular flight. Checked bags: Maximum of 62 linear inches (length + width + height; 158 cm) including handles and wheels and maximum of 50 pounds (22.6 kg) in weight.
To apply for a refund, please complete the below form with the correct requested information to avoid delays. Once the form is submitted, you will receive an email on the status of your request. We believe open communication is crucial in building strong relationships with our valued Guests like you.
For information on delayed bags within 5 days of travel, please contact the local Baggage Service Office (international and Caribbean travel) or Central Baggage (domestic travel), as applicable. After 5 days of travel, please complete and submit the online claim form.
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