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18 Ιαν 2023 · By integrating automation into their contact centers, airlines can also enhance customer experience. Artificial Intelligence (AI) powered self-service features such as chatbots, messaging apps, and virtual assistants reduce the time it takes a customer to schedule a flight or answer important questions.
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19 Δεκ 2022 · Now, flyers needing assistance must either use a 24-hour live chat available on the airline's website, reach out on social media channels, send an email or file a written complaint, per the airline.
