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  1. If you are not yet receiving a COLA payment, you can find out when you will be become eligible by sending a message using our secure contact form or by calling 866-805-0990 (518-474-7736 in the Albany, New York area). Press 2 for retirees and follow the prompts.

  2. If you have trouble using Retirement Online or are unable to register for an account, please call our Contact Center at 866-805-0990 or 518-474-7736 in the Albany, New York area. You may also send us a message using our secure contact form.

  3. Review your beneficiaries (and their contact information) and make updates if needed. (Retirees, visit our Death Benefits page for information about retiree benefits.) The New York State and Local Retirement System (NYSLRS) offers services for the public members, retirees and employers of New York State.

  4. Automated Phone Service. Below is a list of the phone menu options available to NYSLRS retirees. Many of the options allow you to access your records, find general information and request forms 24 hours a day, seven days a week. Toll-free: 866-805-0990.

  5. If you have questions about Retirement Online or have issues signing in, please call the Retirement Online Employer Help Desk at 844-619-9614, Monday through Friday between 8:00 am – 4:30 pm Eastern Time or send an inquiry using the help desk form.

  6. New York State & Local Retirement System. Contact NYSLRS Form. To contact NYSLRS, complete the form below. If you are seeking account information as a NYSLRS member, retiree or beneficiary, you will be required to provide personal information, such as your date of birth, NYSLRS ID, and the last four digits of your Social Security Number (SSN ...

  7. Access Retirement Online. Members, retirees and beneficiaries can sign in to personal accounts. Employers can sign in to do business with NYSLRS.

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