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  1. Use our secure contact form (complete all form fields, and provide your old and new phone numbers); Call toll-free at 866-805-0990 (518-474-7736 in the Albany, New York area); or; Mail a signed letter (including your name, old phone number, new phone number, date of change and NYSLRS ID) to: NYSLRS Attn: Member Services 110 State Street

  2. 1-800-221-9311. Unclaimed Funds Email Form. Contact information for general inquiries and specific divisions within the Office of the New York State Comptroller.

  3. Whether you’re a member, retiree or participating employer, Retirement Online gives you a convenient and secure way to do business with the Retirement System. Online Availability: Mon, Wed & Fri: 7:00 am to 10:00 pm EST/EDT. Tue & Thu: 7:00 am to 6:00 pm EST/EDT. Sat & Sun: 6:00 am to 11:00 pm EST/EDT.

  4. Automated Phone Service. Below is a list of the phone menu options available to NYSLRS retirees. Many of the options allow you to access your records, find general information and request forms 24 hours a day, seven days a week. Toll-free: 866-805-0990.

  5. Automated Phone Service. Below is a list of the phone menu options available to NYSLRS members. You can hear certain account information and general information, and request forms 24 hours a day, seven days a week. Toll-free: 866-805-0990.

  6. Contact our Call Center. 1-866-805-0990 (518-474-7736 in the Albany, New York area) Write to us. NYSLRS. Pension Integrity Bureau. 110 State Street. Albany, NY 12244-0001. (Rev. 9/19) Three ways to contact NYSLRS about elected and appointed officials.

  7. If you have questions about Retirement Online or have issues signing in, please call the Retirement Online Employer Help Desk at 844-619-9614, Monday through Friday between 8:00 am – 4:30 pm Eastern Time or send an inquiry using the help desk form. Overview. Report a Data Security Breach. Troubleshooting. Report a Data Security Breach.

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