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  1. 1. Tell us what's wrong. Answer questions about your device and determine if you're eligible for a repair or replacement. Start a claim. 2. Choose an option. Based on what's wrong with your device, we'll provide a few options for your repair or replacement. 3. Track your claim. Stay updated on your claim every step of the way.

  2. Filing a claim with Asurion online is quick and easy. Just choose your carrier and phone model and get your phone replaced or repaired as soon as next day.

  3. Your questions on phone deductible, Asurion insurance and phone insurance claims are answered here. Find all device insurance and protection details with Verizon.

  4. Need to file or track an Asurion insurance or warranty claim? Have questions about our coverage or company? Get Quick, Convenient answers to your questions.

  5. Get cell phone and device insurance protection with Asurion. Learn more about protecting your phone and filing a claim.

  6. File a claim by calling Asurion at (888) 881-2622. File a claim through the My Verizon app: Select the Menu icon in the top left corner. Select Devices. Scroll to the device that is lost, stolen or damaged and select Manage device. Select Lost, stolen, or damaged device? Start a claim.

  7. Visit phoneclaim.com/ verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection.

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