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  1. www.rockauto.com › helpRockAuto Help

    If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our Order Status & Returns page.

  2. Check order status. Request a change. Report a problem with an order or shipment. Get return instructions and shipping label or enter return tracking. To get started, please enter your information below. Order Look-Up.

  3. All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you! To check an order status, make a change, set up a return, or report a problem with your order, visit our Order Status & Returns page.

  4. Phone: 1-800-769-3025. Email: customerservice@rock-auto.parts. Live Chat: Available 24/7 on our website. We look forward to helping you select the right parts to save money and time on your next auto repair or restoration project. Let’s talk rocks!

  5. How to File a Return Request at RockAuto. While RockAuto’s website looks outdated, it has tons of features. Among others, what we like the most is how it allows buyers/customers to initiate a return request—no need to wait in line or call a customer service representative. You can handle everything on your own.

  6. The most direct way to contact RockAuto is by phone. Their main customer service number is 1-866-762-5288, and it’s available from 8:00am to 10:00pm EST on weekdays or 9:00am to 8:00pm EST on Saturdays.

  7. 27 Απρ 2023 · The shipping costs will not be refunded, but if your order is eligible for return under Rockauto’s return policy, the remaining amount should be. Rockauto offers email and a phone number for customer service if you run into any other issues.

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