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Learn about the essential duties and responsibilities of customer service employees, including handling customer inquiries, processing orders, resolving technical issues, and more.
The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
2 Σεπ 2021 · The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
30 Μαρ 2022 · The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer...
Responsibilities for Customer Service Representative. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion; Document all inquires, requests, resolutions, and follow-up tasks; Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
31 Ιαν 2024 · Key Responsibilities. Customer service representatives serve as a bridge between your business and your customers. They are responsible for: Answering customer questions about the company’s products or services. Resolving customer complaints or any issues with their accounts. Processing payments and refunds.
12 Απρ 2022 · Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.
