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3 ημέρες πριν · Complaints to the Consumer Ombudsman increased by 43% in the first five months of 2024 compared to the corresponding period last year. More specifically, the trade sectors with the most complaints were the consumer goods sector (36.2%), the electronic communications and postal services sector (19.6%) and the energy and water supply sector (17.1%).
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The STK has the authority and role of mediator between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for which no legal proceedings have been initiated.
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