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  1. Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.

  2. Contact us online. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Need help with something else? Reservations and ticket changes. Travel credit.

  3. Contact Customer Relations. If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact.

  4. Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.

  5. 4 ημέρες πριν · American Airlines’ email address is: American.Airlines@aa.com. If you get an email response from “Gemma Flint” remember that this is their AI personality. It is activated when email volume reaches a certain level, and then is deactivated once the volume falls. Additional Services and Channels. Booking management

  6. Agency Relations Desk inquiries may include issues involving: Policy and procedures clarification; Agency communications; GDS problems; PNR research; Paid seats; Check-in; TSA Pre ® Operational Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. (Central Time) Email: agency.relations@aa.com

  7. American Airlines Group. 1 Skyview Drive, MD 8B351. Fort Worth, TX 76155. investor.relations@aa.com. (682) 278-0999. For Customer Relations inquiries, please visit: www.aa.com/customerrelations. Print this page. Email Alerts.