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Contact Customer Relations with compliments, concerns and questions about your past travel. Contact us online Use our online Customer Relations form for a faster response than sending a letter through the mail.
2 ημέρες πριν · If you’ve submitted a complaint to American Airlines but haven't received a satisfactory resolution, you can escalate your complaint through us at AirAdvisor. To do so, you can visit our website, submit your flight details and complaint information, and we’ll assess your claim.
19 Φεβ 2020 · The United States Department of Transportation has released its report from 2019 highlighting airline complaints from the year. Unfortunately for American Airlines, the carrier ended up taking the top spot in terms of the outright number of complaints.
Although we would ask that you reach out to American Airlines Customer Relations first, you can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website.
If the problem is specific to delayed baggage, call its customer service line at 800/371-4771 (4am–11pm PT, M–F). Whatever the issue, make sure you know your ticket number/record locator, mailing address, dates of travel, origin, and destination cities.
Yes, you can apply the unused value of your ticket towards future travel on American, depending on the fare rules. If you cancel your trip on aa.com before departure, we will cancel your ticket and issue a Trip Credit. Your Trip Credit will be valid until the date listed on the credit.
Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.
