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I have 2 chapters indigo gift cards that I have been trying to use online and for some reason, both of them are not working. I tried multiple times to check balance of both cards and both of them bring up a error message saying "card number does not match".
Check Gift Card Balance. Your gift card number is located on the back of your card.
To check your Indigo Gift Card balance online, you can use the gift card balance tool, or visit the Payment Options section in your Account Centre. Lost or stolen Gift Cards. Indigo Gift Cards and e-Gift Cards are subject to terms and conditions, and cannot be recovered if lost or stolen.
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View your preferred payment card and select "Edit" to add a new card or choose a new preferred card by selecting the heart icon. Check any Gift Card balances by entering your Gift Card number and PIN, and selecting Next.
Valid for a limited time only from January 9 - 19, 2020. Top-Up Bonus Points are based on your points balance as of January 8, 2019 at 5pm EDT; are temporary; and will be removed from your plum account at 8am EDT on January 20, 2020, unless redeemed at Canadian stores and indigo.ca (excluding kiosk) during the offer period.
If you want to use your Indigo Gift Card online and don't have a PIN, simply take your Indigo Gift Card to any one of our many retail locations and ask the cashier to transfer the balance from your current gift card to a new gift card and you'll get a new PIN.
