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  1. Our Employee Benefits Division (EBD) Call Center staff is courteous, knowledgeable and dedicated to answering your questions. If you have questions about your health insurance enrollment record, eligibility or NYSHIP requirements, contact the EBD Call Center at 518-457-5754 or 1-800-833-4344 (United States, Canada, Puerto Rico, Virgin

  2. Employee Benefits Division (EBD) Contact EBD for information about NYSHIP enrollment, eligibility, premium payments and Medicare Part B reimbursement. 518-457-5754. 1-800-833-4344 (U.S., Canada, Puerto Rico, Virgin Islands) Monday through Friday, 9 a.m. to 4 p.m. Eastern time. New York State Department of Civil Service. Employee Benefits Division.

  3. In addition, the Employee Benefits Division provides quarterly reports to employers and mails program information directly to enrollees. Enrollees may reach Empire Plan carriers through one toll-free telephone number, 1-877-7-NYSHIP (1-877-769-7447).

  4. See also the Unemployment Insurance Employer Services District Offices. Important telephone numbers and addresses for employers.

  5. Welcome to NYSHIP Online, where you will find information on the New York State Health Insurance Program for State and Local Government for active employees. If you are a retiree, please visit NYSHIP Online for Retirees.

  6. Office of Employee Relations. 518-473-3130. 2 Empire State Plaza, Albany, New York 12223. response@oer.ny.gov. Office of the Director. Michael N. Volforte, Director. 518-474-6988. 2 Empire State Plaza, Albany, New York 12223. Public Information Officer.

  7. For information regarding your New York State Health Insurance Program (NYSHIP) eligibility or enrollment, contact the Employee Benefits Division. If you have questions regarding specific benefits or claims, contact the appropriate Empire Plan administrator (see page 23).