Αποτελέσματα Αναζήτησης
24 Ιουν 2024 · 1. Set up a shared inbox in Gmail for customer support. 2. Organize incoming emails into categories and labels. 3. Use Google Keep to make customer service to-do lists and store feedback. 4. Use Google Calendar to set up meetings with customers. 5. Use Google Meet for webinars and support training. 6.
20 Ιουν 2024 · Apart from this, Live Chat also gives agents access to chat templates which have predefined responses for recurring support issues. Templates can help support agents respond faster to customer requests.
27 Ιουν 2024 · Along with answering customer questions, your support agents can use live chat to give the sales team a hand. Set up your live chat software to send site visitors a pre-chat survey that filters potential and existing customers and helps agents identify leads for sales.
11 Ιουν 2024 · Using Hiver’s live chat widget, support managers can assign incoming customer chats to frontline agents – from within Gmail. Agents can respond to chats with custom-built chat templates, share chat transcripts with other teams when they need help with certain queries, and collect customer feedback at the end of every conversation to gauge ...
4 ημέρες πριν · Live chat provides valuable context for both customers and support agents. When a customer initiates a chat, the agent can often see their browsing history, previous interactions, and other relevant details. This context allows agents to quickly understand the issue and provide a more accurate and efficient solution.
25 Ιουν 2024 · Best for unlimited agents. Best for video. Live chat FAQs. How we tested the best live chat software. The best live chat software makes it simple and easy to manage sales and support...
12 Ιουν 2024 · How it works. Limitations. Before you begin. Build a Dialogflow agent. Set up Google Chat. By integrating Dialogflow with Google Chat, you leverage features in both services: Google Chat....
