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Get quick answers to your travel questions 24 / 7 with American’s virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions
- Receipts and Refunds
Check the status of a refund If you bought your ticket from...
- Reservations and Ticket Changes
Not all international calls to American Airlines are...
- Contact American
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- Special Assistance
Request wheelchair service; Notify us you’re traveling with...
- AAdvantage Account Service
Within the U.S. and Canada. 800-882-8880 or your AAdvantage...
- Baggage
Customer service and support for questions about bags...
- Delayed Or Canceled Flights
If your flight is canceled or a delay causes you to miss...
- Reactivate Miles
Flight status Check in Your trips Your account Join...
- Receipts and Refunds
Flight status. Help. Contact American. Receipts and refunds. FAQs. Agency reference. Cargo , Opens another site in a new window that may not meet accessibility guidelines. Bag and optional fees. Customer service and contingency plans.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
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It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip. Add checked bags.
Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 7 a.m. – 10 p.m. (CT)