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Responsibilities. Check-in passengers and their luggage at the ticket counter, kiosk, and gate. Provide flight information, gate assignments, and answer general travel inquiries. Assist passengers with special needs, including passengers requiring wheelchairs. Handle ticket sales, changes of itineraries, and additional service purchases.
- Airline Customer Service Representative Job Description [Updated for 2024]
The duties and responsibilities of an Airline Customer...
- Airline Customer Service Representative Job Description [Updated for 2024]
20 Φεβ 2024 · The Airline Customer Service Agent serves as the face of the airline, offering a welcoming touchpoint for passengers at various stages of their journey. This role encompasses a broad spectrum of responsibilities aimed at enhancing passenger experience, from check-in and boarding to addressing inquiries and resolving any travel-related concerns.
The duties and responsibilities of an Airline Customer Service Representative include: Providing passengers with flight information and assisting with ticket reservations and purchase. Checking in passengers and their baggage at the ticket counter. Assisting passengers with self-service kiosks.
Providing general customer service ; C. Qualifications: Bachelor’s Degree or above preferred; Proficiency in Microsoft Office (Word, Excel and PowerPoint). Good communication skills in English, Mandarin Chinese preferred; Strong planning and organization skills, and attention to details.
13 Ιουν 2023 · Customer service: Airline passenger service agents use empathy and understanding to address customer queries or complaints in a patient and friendly manner. These skills help them perform their primary duties of assisting and advising passengers to ensure client satisfaction.
44 Airline Chinese Customer Service Agent jobs available on Indeed.com. Apply to Customer Service Representative, Passenger Service Agent, Reservation Agent and more!
20 Ιαν 2024 · As an Airline Customer Service Agent, you will help passengers with ticketing, check-in, boarding, and finding their way around the airport. You will also be the first point of contact for customers who have missed their flights or have other travel issues.
