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  1. Manage or update your flight booking, find answers or provide feedback online. Our friendly team is ready to assist you anytime.

    • Phone Numbers

      If you're travelling with us and need special assistance,...

  2. Freephone (within NZ): 0800 737 000. Phone: +64 (0)9 357 3000. Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.

  3. Our English-speaking contact centre in New Zealand can be contacted on +64 9 357 3000 (international charges will apply). Additionally, you may also dial our local numbers in Europe.

  4. Easily manage your flight booking online. You can view, change and cancel your bookings, select a seat, order a special meal, add an extra bag and more through manage booking. Use your booking reference ending in "H" and family name.

  5. If you're travelling with us and need special assistance, you can complete our special assistance request form. If you would like to submit feedback, please use our online feedback form or email us at flightcomment@airnz.co.nz. Phone (toll free within USA): 1-800-262-1234. Accessibility Statement.

  6. If you booked directly with Air New Zealand – on our website, the Air NZ app or through our Contact Centre, the best way to make changes to your flight is to manage it yourself online. When you sign in, we'll show you all the different changes you can make.

  7. Find the times and status for any Air New Zealand flight. Enter any Air New Zealand flight number for up-to-date arrival and departure times. You can check up to 48 hours before the flight. Download the Air NZ app to stay updated with real-time flight info on the go. Flight number.

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