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  1. If you booked directly with Air New Zealand – on our website, the Air NZ app or through our Contact Centre, the best way to make changes to your flight is to manage it yourself online. When you sign in, we'll show you all the different changes you can make.

  2. Find the times and status for any Air New Zealand flight. Enter any Air New Zealand flight number for up-to-date arrival and departure times. You can check up to 48 hours before the flight.

  3. Find all you need to know about Air NZ flights from our flight information centre. From arrivals and departures, flight status, flight schedules and travel alerts.

  4. You can ask Oscar to resend your booking confirmation, confirm your seat selection, special meal, baggage allowance or special assistance, reset your password, check your Airpoints balance, check your credit balance, and much more.

  5. You can find your booking reference in your confirmation emails and itinerary. You might also be able to see it online in your Airpoints account. Air New Zealand booking references look like 'MB3R2H' or 'ALJJ1H': If the code you're using looks different, it might be something else.

  6. You can track the status of your checked bags on all Air New Zealand and partner Star Alliance flights within the Air NZ app. Still waiting for your upgrade? If you've requested an upgrade and haven't heard from us yet, please check in as normal.

  7. Manage booking - Air New Zealand. Need help? Live chat with our team 24/7. TTY assistance.

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