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Their key responsibilities include developing and implementing customer service policies and procedures, hiring, training, and evaluating customer service staff, tracking and analyzing customer service metrics, and ensuring customer satisfaction.
Requirements and Responsibilities. Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction.
The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service.
Monitor and analyze customer service performance and make necessary improvements. Train and mentor customer service staff to deliver a high standard of customer service. Handle complex and escalated customer service issues. Coordinate and manage customer service projects and initiatives.
Sample responsibilities for this position include: Lead the development and execution of consumer service strategies to support consumer service, marketing and revenue goals associated with the Americas region. Communicate internally with Regional and District Managers.
10 Νοε 2023 · A Customer Support Director job description includes developing and implementing strategies to improve customer satisfaction, managing and resolving customer complaints, coordinating with other departments to ensure customer needs are met, and maintaining relationships with customers.
14 Μαρ 2024 · Get free director, customer support job description templates based on analyzing thousands of director, customer support job descriptions to identify key pieces of information you want to include when writing an director, customer support description.
