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If you placed an order in store and paid cash, any refunds, cancellations, or returns will initiate an email asking you to go back to an Hollister Co. store location in the US within 10 days to receive your refund.
- Look up Order to Return Or Exchange
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- Look up Order to Return Or Exchange
Open Customer Service chat. Hollister creates carefree jeans, tops, hoodies & more, designed to make you, & all teens, feel comfortable in your own skin, so you can live like it’s summer all year long.
If you wish to return or exchange merchandise which is faulty or non-conforming, you can email us at HollisterCo@HollisterCo.com or call us on your location's toll free number.
Upon submitting your online return or exchange, you will receive a return label via email (not available in all locations). Please note that for purchases made on or after February 1, 2023, we do not accept exchanges without your receipt, invoice, or order confirmation.
If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality. We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded.
Hollister offers a live chat session, allowing you to talk to a customer service representative whenever you need to. How To Return a Hollister Item (Step-By-Step Guide) The Hollister return policy offers two ways to return any unsatisfactory items, either online or in-store.
If you’re returning your items to Hollister by mail, ship them to the following address: Hollister Co. Returns. 100 Hollister Co. Way. New Albany, OH 43054. US. Hollister won’t refund any shipping fees.
