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  1. Get in touch. Most common requests. Rebookings, cancellations, and refunds. New booking and check-in. Flight canceled or postponed. Miles & More. Baggage and personal items. Receipts, feedback, and complaints. Check booking and add services. Covid-19. Your request isn’t listed here? Frequently Asked Questions.

    • FAQs Change of Name

      Service Centre. Call us. Back to Help & Contact Footer....

    • Online Check-in

      In case you don’t know the airline booking reference or the...

    • Feedback

      If you would like to contact us about your travel experience...

  2. Our chatbot Turi can help you with the most common issues 24/7. And if Turi can't help, you can live chat with an agent during our opening hours. Visit our customer service page to find the chat. First, select a topic and a relevant article.

  3. Contact Numbers. The Call Center operates 24 hours a day, 7 days a week. Please contact our call center if you are in possession of a booking reference or ticket number.

  4. Here are the right contact partners for your specific queries of the Lufthansa Group: Contact person

  5. Help and contact. Get in touch, find an answer or tell us what you think – we’re always here to help. How can we help you? Choose what your inquiry is about so we can direct you to the right team. Flight bookings or general enquiries. Opening hours (all days - service in English) Mon-Fri from 08:00 to 20:00 CET. Sat-Sun from 09:00 to 18:00 CET.

  6. You can reach our customer service by telephone or by using our email form. We will be happy to help you to book flights, get answers to questions and solve problems.

  7. Chatten Sie mit uns. Chatten Sie täglich von 07:00 bis 21:00 Uhr GMT mit unseren Agenten, oder rund um die Uhr mit Saga, unserer virtuellen Agentin.

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