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  1. Our Employee Benefits Division (EBD) Call Center staff is courteous, knowledgeable and dedicated to answering your questions. If you have questions about your health insurance enrollment record, eligibility or NYSHIP requirements, contact the EBD Call Center at 518-457-5754 or 1-800-833-4344 (United States, Canada, Puerto Rico, Virgin

  2. Employee Benefits Division (EBD) Contact EBD for information about NYSHIP enrollment, eligibility, premium payments and Medicare Part B reimbursement. 518-457-5754. 1-800-833-4344 (U.S., Canada, Puerto Rico, Virgin Islands) Monday through Friday, 9 a.m. to 4 p.m. Eastern time. New York State Department of Civil Service. Employee Benefits Division.

  3. Welcome to NYSHIP Online, where you will find information on the New York State Health Insurance Program for State and Local Government for active employees. If you are a retiree, please visit NYSHIP Online for Retirees.

  4. New York State Department of Civil Service Employee Benefits Division Program Administration Unit Albany, NY 12239 Empire Plan inquiries: For questions about specific benefits or claims or to locate a provider, call The Empire Plan toll free at 1-877-7-NYSHIP (1-877-769-7447) and choose the appropriate program.

  5. Contact us form. NOTE: Please do not use this form to inquire about your unemployment insurance claim or your online services account. NY.Gov Assistance. (800) 833-3000. Call this number for help with your online services account. Report Fraud. UI Fraud & Identity Theft. Unemployment Fraud and Tax Bills. After Reporting Fraud. Report Fraud.

  6. In addition, the Employee Benefits Division provides quarterly reports to employers and mails program information directly to enrollees. Enrollees may reach Empire Plan carriers through one toll-free telephone number, 1-877-7-NYSHIP (1-877-769-7447).

  7. To view your group-specific Summary of Benefits and Coverage, select your group: Employees of the State of New York: Agency Police Services Unit (APSU) Civil Service Employees Association (CSEA) Council 82. District Council 37 (DC-37) Management/Confidential (M/C); Legislature.