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If you cancel your booking within 24 hours of booking, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit or Transferable Flight Credit TM (depending on the fare) to buy a future flight.
Please email Southwest Vacations at customerservice@southwestvacations.com or call Southwest Vacations Customer care Center at 1-800-243-8372 if there is an issue with your refund or if your refund not been issued. How do I request a Southwest LUV Voucher for a significantly delayed flight or Southwest-initiated flight cancellation?
Find answers to all of your travel and flight-related questions and view common FAQ articles regarding your travel experience when you fly with Southwest Airlines. Find all the information you need about Southwest's travel funds policies and refunds, or how to request a reimbursement.
Manage your Southwest flight reservation here. Check in online, print your boarding pass, and share your flight itinerary using your confirmation number.
If you have been affected by a Southwest-initiated cancellation, you can self-serve and change each flight date/time in your original reservation, both the impacted and non-impacted, by up to 14 days from your original travel date and up to two times at no additional cost.
Modify or change your existing Southwest Airlines reservation here. Easily change or modify your flight with your confirmation number.
i would recommend you reach out to southwest on Twitter in a DM or call customer relations at 855-234-4654 so they can look in to your flight and see what occurred and look at any possible compensation that could be offered.
