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  1. Read the Southwest Vacations terms and conditions for information on our change policies. To make changes to your reservation, please email Southwest Vacations at customerservice@southwestvacations.com or call Southwest Vacations Customer care center at 1-800-243-8372 during regular operating hours.

  2. If you cancel your booking within 24 hours of booking, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit or Transferable Flight Credit TM (depending on the fare) to buy a future flight.

  3. Find all the information you need about Southwest's travel funds policies and refunds, or how to request a reimbursement.

  4. Your refund request must contain the following information: Customer name, Southwest Airlines confirmation number, Southwest Vacations confirmation number, and original scheduled date of departure. If you booked a trip through Southwest Vacations, please call Southwest Vacations Customer care at 833-446-7335.

  5. Change or cancel your flight with no change fee when you book a flight on Southwest Airlines.

  6. Cancel for Any Reason Waiver: You may cancel your vacation for any reason prior to departure and receive a full refund for your vacation booked through Southwest Vacations. Your refund is made in the original form of payment.

  7. If you decide not to travel as a result of a significant flight delay or Southwest-initiated cancellation, you can cancel your reservation and then either a) request a method-of-payment refund or b) hold the value of the ticket as a flight credit that you can use to buy a future flight.