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15 Νοε 2022 · This Notice contains important information about your rights established under Canada’s Air Passenger Protection Regulations (APPR), as amended, for travel from and to Canada operated by United Airlines and its United Express (UAX) partners (United).
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In order for us to process your claim expeditiously, please supply your name, contact details (email address and/or mailing address), ticket number, flight number, booking reference and details of the claim you are making. To make a claim for compensation, please contact United Customer Care online at: united.com/feedback.
Consent letter for children travelling outside Canada. A consent letter demonstrates that a child has permission to travel outside Canada from every parent or guardian who is not accompanying them on the trip.
(1) A passenger can make a complaint against an airline by completing and submitting the Complaint form published on the Agency's Website. (2) At the time they submit their complaint, the passenger must provide all the information and documents requested in the Complaint form.
Step 1: Passenger complaint form submitted. You submit your complaint using the online complaint form. The form collects the information and documents you will need to support your case.