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  1. Log in to American Airlines Group for multi-factor authentication and access employee services and benefits.

  2. Forgot Password? Login. First time user? Usage terms. © 2024 American Airlines Inc., All rights reserved.

  3. Access and manage your benefits anytime, anywhere. Our EAP can help you in all of life's moments. Reach out for 24/7 confidential support, professional counseling, daily life assistance, parenting and relationship help, substance misuse and more. BENEFITS SERVICE CENTER VERIFY DEPENDENTS ACCOLADE MEMBER PORTAL PLAN GUIDES AND DOCUMENTS.

  4. Need Help? Having trouble with your username or password? Frequently Asked Questions. Online Security.

  5. Manage Benefits. Find the tools and information you need to get the most out of your benefits. Have questions? Accolade can help you navigate the health care system. You can also review your Plan Guide or get help from the Benefits Service Center for enrollment, eligibility, and coverage questions.

  6. How to reach the EAP. If prompted, username and password are both: American. American Airlines EAP Website. The phone number for our Employee Assistance Program (EAP) is only for active American Airlines team members and their family members seeking assistance.

  7. For questions about enrollment, eligibility, health spending accounts, direct billing, benefit deductions or dependent verification, call the Benefits Service Center at 888-860-6178 Monday through Friday, 8 a.m. to 5 p.m. CT. You can also chat or send a secure email by logging into the Benefits Service Center.