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Identify issues with Wi-Fi, USB, and Ethernet connections that can cause the printer to go offline or be unavailable. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved. Check Wi-Fi network connection.
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Identify issues with Wi-Fi, USB, and Ethernet connections...
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7 Νοε 2018 · If your printer has a control panel with a display, find the IPv6 setting from the Advanced network settings menu, and set it to Off or Disabled. If your printer does not have a display, use the embedded web server (EWS) to turn off IPv6.
If your printer is still offline, the Diagnose & Fix tool in the HP Smart desktop app can solve issues and automatically maintain your printer’s health. To use Diagnose & Fix: Open or download the application on Windows or Mac. For Windows, select the (wrench) icon in the bottom left corner.
11 Σεπ 2020 · If your network is offline, you've likely found the problem. When other devices in your home or office are online, your network is up. Make sure the printer is connected to the network or computer. If the printer isn't properly connected to the network or computer, it won't respond.
4 Μαΐ 2016 · Disable IPv6 on the printer to ensure that IPv4 is used on your network. If your printer has a control panel with a display, find the IPv6 setting from the Advanced network settings menu, and set it to Off orDisabled.
Learn how to resolve the issue when the printer status shows as "Offline" on the computer and the printer does not respond when initiating a print job.
21 Δεκ 2023 · Key Takeaways. Check your printer cable connections, ensure your internet is stable, and switch your printer connection method (Wi-Fi to Ethernet or vice versa). Power cycle the printer and computer by turning both off, unplugging the printer, waiting 30 seconds, then turning them back on.
