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  1. 1-877-279-0325. Call New York Life at 1 (800) 225-5695 for questions about your policy, claim, or application - our customer service representatives are happy to help.

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    • Claims

      How can we help you? Start a claim. Submit a claim online or...

  2. How can we help you? Start a claim. Submit a claim online or print a claim form and mail it back. Start a claim. Search for a policy. Need help finding a policy or locating any unclaimed funds? Here's how to get started. Search for a policy. Update beneficiary info.

  3. Mail: New York Life Claims & Benefits PO Box 130539 Dallas, TX 75313-0539. Overnight mail: New York Life Claims & Benefits 4849 Greenville Ave, Suite 700 Dallas, TX 75206-4187. Need to speak with a customer service professional? Call (800) CALL-NYL and say the word “Claims” at any time.

  4. Manage your policies, pay bills, update beneficiaries and more. Register here. Make a Payment. Start a Claim. Service Forms. We are committed to keeping the information of our customers safe and secure.

  5. Speak to a claims specialist. The quickest way to report a life insurance claim is to complete our online claims form. Start a claim now. If you have any questions, or to file a claim by phone, please call us at (800) 695-5165. Our business hours are: Monday - Friday: 8 a.m. to 5 p.m. (ET) Additional claims questions?

  6. With myNYLGBS online portal, employers and employees have 24/7 access to real-time benefit information. Once you log in, you can quickly and easily file a claim, view claim status, upload documents, and more.

  7. To request a claims packet by phone, call New York Life’s dedicated claims line at (800) 695-5165. Our business hours are 8 a.m. to 5 p.m. (Eastern Time) Monday through Friday. Please have the following information available when you call: Contract Number or Social Security Number of insured, Date of Death, and Cause of Death.

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