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  1. At Zurich, we believe in making your claims process as easy and as hassle free as possible. All that we ask in return is that you notify us immediately, or as soon as practically possible, of any potential claims so that we can assist you with your claim without delay.

  2. With Z-Travel Insurance (International) and Z-Travel Insurance (International) Lite, Covid-19 Optional Add-On is available and you’d be sure to enjoy a worry-free holiday! For any Travel Assistance, please contact our Service Provider: Asia Assistance. 24 Hour Service Hotline. +603 7841 5630.

  3. Medical Insurance Claim. You are required to attach supporting documents to complete your claim submission. Please refer below for the list of required documents.

  4. Please provide your bank details so we can process your claim payment if your claim is payable.

  5. TRAVEL CLAIM FORM. updated : Nov 2022. AIG Malaysia Insurance Berhad (200701037463) Level 17, Menara Worldwide, 198, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia Telephone: 1 800 88 8811 Facsimile: 603 26854896 Email: MYClaims@aig.com.

  6. I hereby allow Zurich Malaysia and/or its intermediaries to contact me on matters relating to this submission. For this Purpose, Zurich Takaful Malaysia Berhad and all other Zurich Insurance Group Subsidiaries operating in Malaysia, will also be referred to as ‘Zurich Malaysia’.

  7. Submit your AIG travel claims online with ease and convenience. Track your claim status, upload supporting documents and get notified of the outcome.

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