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  1. Get quick answers to your travel questions 24 / 7 with Americans virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions

  2. Flight status. Help. Contact American. Receipts and refunds. FAQs. Agency reference. Cargo , Opens another site in a new window that may not meet accessibility guidelines. Bag and optional fees. Customer service and contingency plans.

  3. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  4. If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status. Request a refund. Check the status of a refund. If you bought your ticket from a travel agent or on another website, contact them for refund help.

  5. Please tell us where the airport is located. Country / region Select a country / region. State. City. Airport. Airport code. Your session is about to expire. Any searches or unfinished transactions will be lost.

  6. American Airlines Flight Status (with flight tracker and live maps) -- view all flights or track any American Airlines flight

  7. Contact American. Reservations and ticket changes. Manage your trip online and save time. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: