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  1. You can check in 48 hours in advance and up to two hours before departure and drop your bags at our dedicated baggage drop counters when you reach the airport. You can use our web check-in facility up to two hours before departure for international flights and an hour for domestic trips.

  2. Manage your Air India Experience online by checking your flight status, choosing your seat, online check-in, self-service re-accommodation and refund requests.

  3. Access the online check-in: Visit the Air India website or app and go to the ‘Check-in’ section. Enter details: Provide your Booking Reference and last name to retrieve your booking details. Seat selection: View the available seats on the seat map and select the one that best suits your preference.

  4. Contact us on our dedicated customer care numbers, available 24x7 for your assistance. You can also seek support for your queries through WhatsApp.

  5. Search your booking to check-in/reprint your boarding pass for free. For Air India Express flights, you can web check-in from 14 days to 1 hour before the scheduled time of departure.

  6. Web check-in on international flights is mostly for reserving seats. Document verification is mandatory before someone's "OK to Board". You'll have to collect your boarding pass from the airport counter after your passport and visa are verified. Hi I just checked in online for my Air India flight and it is not sending me the usual passes as it ...

  7. Have a contact-less experience by visiting our website for web check-in & to access your boarding pass. Avoid contact and queues at the airport.

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