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Seating support for children or infants with disabilities. Air New Zealand permits the onboard use of selected support seats and medical harnesses for young travellers with complex seating needs. The devices are not permitted in exit rows and in Business Premier seating for safety reasons, and may have other seating restrictions.
Mobility assistance. Travel with your own wheelchair. Our staff are experienced in assisting customers with wheelchairs so you can be sure of a warm welcome when you travel with us. Find out more. Specific seating needs for children or infants with disabilities. Ensure that your young traveller has the right support seat or medical harness.
To view our Seat Maps, select the type of aircraft from the menu below and then hover over individual seats to see details like their number, in-seat features, pitch and position on the aircraft.
Book flights with confidence and select your seat on Air New Zealand's official booking platform.
Special assistance. Information for people travelling with disabilities, medical conditions, special requirements, while pregnant and with children. See more. Air NZ app. Manage your bookings, stay updated with real-time flight info, and access your digital boarding pass with the Air NZ app. Download.
Air New Zealand
Air New Zealand has a dedicated team to assist customers with disabilities and medical conditions prior to them travelling. Customer Care can be contacted on +64 9 255 7757 (please note call charges apply) or via email at specialhandling@airnz.co.nz the team is available daily from 0600 to 2300 NZ time.
