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  1. The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team. Chat now.

    • Baggage

      Your baggage allowance depends on your ticket, your...

    • Travel Alerts

      Our team will be on hand to support with any onward travel...

  2. Submit a complaint to Air New Zealand through their online form and receive a prompt response from their customer care team.

  3. Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply). Local contact details: Calling from outside of Europe.

  4. 5 Ιουν 2024 · Air New Zealand now has another way for customers to get in touch with the launch of Live Chat. Following a successful trial period, customers can now chat online with the airline's customer care team in real time, 24 hours a day, seven days a week.

  5. If you have questions about your policy or need help with emergency assistance, visit our travel insurance support page for more information. Freephone (within NZ): 0800 500 248 Phone: +64 (0)9 308 2122

  6. Our team will be on hand to support with any onward travel or credit requests. Alternatively, you can contact us on 0800 737 000 (if in NZ) or + 64 9 357 3000 (if calling from overseas).

  7. Live chat can help with complex queries If your question or situation is complex and needs the human touch, Oscar can connect you with one of our friendly customer care team. Still need help?

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