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Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.
- Receipts and Refunds
Tickets and fees. Request a receipt for tickets, fees and...
- Reservations and Ticket Changes
Contact American. Reservations and ticket changes. Manage...
- Contact American
Add additional services like a wheelchair, an infant in lap,...
- Special Assistance
Choose "Add special assistance" on the passenger details...
- AAdvantage Account Service
Contact American; AAdvantage® customer service; AAdvantage®...
- Baggage
Customer service and support for questions about bags...
- Delayed Or Canceled Flights
Open the American app; View or change your trip on aa.com;...
- Reactivate Miles
American Airlines Cargo Opens another site in a new window...
- Receipts and Refunds
Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.
Contact American. Reservations and ticket changes. Manage your trip online and save time. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online:
If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact.
Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.
Whether you require information about flights, reservations, lost or damaged luggage, customer relations, or the frequent flyer program, American Airlines has dedicated resources to help you. Contact Information
Send us your comment, question or suggestion, or make a request. We'll be in touch as soon as we can.
