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Does anyone have an actual email address for the customer service at American Airlines? I have a letter (mostly positive) I want to send.
Customer Relations is not a call center. Usually, there's far too much research to be done on a particular claim to make a call center environment efficient. You can request a call in your submission, however it's never a guarantee.
Use this number (800) 222-2377; it's a five-minute wait at the longest. Just a little hidden gem I found. I know I'm not the only one that's been having issues getting into contact with anyone regarding flight changes/cancelations. I spent a total of….
The best service at American is the ConciergeKey help desk, but yes, customer relations takes a while to reply
I had an issue with AA/Qatar airways last month and just kept ending the chat. Both AA and QA just kept telling me to talk to the other. Finally found a rockstar that without prompting just reached out to QA and fixed it. Regarding wait times I always. Get in a physical airport line, start the chat, and get in the phone call “line”.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
I have been waiting a month to be refunded $560 from them. Still cannot get any response since they say they can’t help over the phone and I can only contact customer relations who only work via email. I have sent at least 30 emails and no response to this day.
