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  1. Please enter service address as it appears on the top portion of your bill. Use abbreviations (West = W, North = N, Street = St, Drive = Dr, etc.)

  2. Online Payments and Account Lookup. Baltimore City now offers customers the ability to pay online via credit card or a personal/business checking account. Online payments are available 24 hours a day, 7 days a week. Avoid the lines and pay online!

  3. DPW's customer self-service portal provides a set of tools to help individuals monitor their water consumption, billing, and payment information (see below). The Customer Payment Portal, which launched on Oct. 1, 2022, introduces features to streamline the payment experience.

  4. Online Payments. The City of Baltimore is introducing a payment website with enhanced customer service features. For more information about setting up and managing your online account, view the Payment System Frequently Asked Questions.

  5. The centralized portal for all DPW Customer online activities. As of June 17th, 2024, your DPW Account has been updated. New and returning customers should follow the instructions below to access their new profile.

  6. waterbillportal-acc.baltimorecity.gov › loginDPW CSS | Sign in

    The centralized portal for all DPW Customer online activities. As of June 17th, 2024, your DPW Account has been updated. New and returning customers should follow the instructions below to access their new profile.

  7. Request a Service. Visit the Water Bill Portal to request a service. How To Use Our New Customer Billing Portal: Watch the instructional video featured: How to Access Your Water Bill Online Video. Or Visit the Frequently Asked Questions (FAQs) Page. UTILITY BILLS AND COLLECTION INFORMATION.

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