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Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes.
We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. You can speak to Cora by using the 'Need Help?' button, which you can find on the Cora page. Simply type the phrase 'help with my application' to get the appropriate support.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support including: updating your address; ordering a PIN reminder; reporting your card lost or stolen; To chat with Cora, choose 'Chat to Cora' at the bottom right-hand side of most webpages.
How do I start a web chat? Cora is your digital assistant who can help with all sorts of everyday banking queries. To chat to Cora, please select the `Ask Cora` button below. Have you met Cora, your digital assistant? Cora can help you with a wide range of queries, including this one.
Chat to us online. Cora, our digital assistant, is available 24/7 to help answer your questions about banking. To chat with Cora, select 'Chat to Cora' at the bottom right-hand side of most webpages. Learn more about Cora.
For any help regarding your bank account or transactions, please call Telephone Banking: 03457 888 444. For any help regarding your card reader, please use our: Support Centre. For any help regarding your credit card account or transactions, please contact us using the number on the back of your card.
Find out how to contact NatWest online, by phone, in branch or by speaking to our digital assistant, Cora.
