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If you are unable to get the information you require or cannot amend your details using the link provided, you will find a contact telephone number on the written confirmation receipt of your missing baggage report.
Direct. Your new Help Center. Find the best way to reach us with any request. Get in touch. Most common requests. Rebookings, cancellations, and refunds. New booking and check-in. Flight canceled or postponed. Miles & More. Baggage and personal items. Receipts, feedback, and complaints. Check booking and add services. Covid-19.
We require the following documents to process your claims. For delayed baggage: all the documents with a description and cost of the items or services purchased. For lost baggage: the list of contents of your baggage with a precise description, purchase price and date, and any receipts available.
Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. You will then be given written confirmation as well as a reference number (PIR number, e.g. FRALH12345). It is essential that you keep this. You can report the damage to the Lufthansa Group airlines’ baggage tracing counter at the airport.
Lufthansa provides assistance in various areas, including flight information, reservations, lost or damaged luggage, customer relations, and their frequent flyer program. Additionally, Lufthansa offers a mobile app that passengers can download for added convenience. Contact Information. Website: https://www.lufthansa.com; Phone: +1 800-645-3880
22 Απρ 2024 · Key Points. You could receive up to approximately €1599 in compensation for delayed, damaged, or lost baggage. If you want to claim compensation for baggage mishandling, you need to follow specific steps within certain time frames or Lufthansa could deny your claim.
Please report your luggage immediately to the airline as damaged or delayed/lost so arrangements can be made for further processing or subsequent delivery to your home or collection at the airport. An online report is possible with the following airlines:
