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  1. Phone: 757-234-4800. Emergency water cut off with smart meters: wwcutoff@nnva.gov. Our Mission. To provide high quality drinking water and support public health, safety, and the community with a professional team of dedicated employees, committed to excellence. Learn about the Waterworks Department.

  2. Customer Service Call Center. Call the Waterworks Customer Service Call Center at 757-926-1000 or TTP 757-926-1100, Monday through Friday, from 8 AM through 5 PM, For information regarding: Water turn on/turn off. Water Quality questions or concerns. Billing/account information. Water leak inspections. Online Portal.

  3. Pay Water Bill. Beginning July 1, 2024, our customer service lobby hours will change to 8:30 am - 4:00 pm. Our call center will remain open from 8:00 am - 5:00 pm.

  4. Contact Information. Hours: M-F 8 AM to 5 PM. After Hours Phone: 757-234-4800. Service Area: Hampton, Newport News, and surrounding areas. Water Source: Chickahominy River. Payment Locations: City Center, Treasurer's Office in downtown Newport News, City Hall at 2400 Washington Avenue. Newport News Waterworks Services. Services.

  5. 410-867-3366. Hours. Mon-Fri 8:00 AM-5:00 PM. About Newport News Water Department. Newport News Waterworks, a public waterworks regulated by the Virginia Department of Environmental Quality, is committed to providing safe and reliable water service to residential, commercial, and industrial customers in Hampton, Virginia.

  6. Newport News Waterworks, Newport News, Virginia. 2,066 likes · 94 talking about this · 184 were here. AFTER HOURS EMERGENCIES 757-234-4800...

  7. Tue 8:00 AM - 5:00 PM. Wed 8:00 AM - 5:00 PM. Thu 8:00 AM - 5:00 PM. Fri 8:00 AM - 5:00 PM. (757) 926-1000. https://www.nnva.gov/326/Phone-Numbers-Locations-Directions. From the website: See a list of locations with contact information that accept water bill payments in-person.

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