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Find out how to manage your trip online or in the American app, chat with us, or call us for assistance. Get answers to common questions about reservations, tickets, AAdvantage ®, and more.
- Receipts and Refunds
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- Reservations and Ticket Changes
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- AAdvantage Account Service
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- Baggage
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- Receipts and Refunds
Contact American Airlines for compliments, concerns and questions about your past travel. Use the online form for a faster response or send a letter to the address provided.
Find out how to manage your trip online or contact American Airlines by phone for reservations and ticket changes. See the worldwide phone numbers, hours, and optional service fees for different regions and countries.
If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status. Request a refund. Check the status of a refund. If you bought your ticket from a travel agent or on another website, contact them for refund help.
Contact us online. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Need help with something else? Contact us by mail.
American Airlines Group. 1 Skyview Drive, MD 8B351. Fort Worth, TX 76155. investor.relations@aa.com. (682) 278-0999. For Customer Relations inquiries, please visit: www.aa.com/customerrelations. Print this page. Email Alerts.
Find out how to contact AAdvantage for account service, award travel, and ticket sales within and outside the U.S. and Canada. See the phone numbers, hours of operation, and other options for AAdvantage customer service.