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  1. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  2. Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT. If you prefer, you may also send an email to passengercomplaints@caa.co.uk.

  3. Online dispute resolution. To make a complaint, contact our Customer Relations team and we’ll get back to you as quickly as possible. Contact Customer Relations. If you’re unsatisfied with the Customer Relations response, contact the Association of European Mediators (AME).

  4. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip. Add checked bags.

  5. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  6. www.theaa.com › complaintsComplaints | AA

    Write to: Customer Solutions, The Automobile Association, Park Square, Birdhall Lane, Cheadle SK3 0XN; Call: 0344 209 0556; If you're getting in touch about a new complaint, we'll need your membership or reference number. If it's about an existing complaint, please quote your complaint case number.

  7. Refund request. You'll need to submit a separate request for each ticket number associated with your reservation. Seats and bags have a unique ticket number as well.

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