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  1. There is no number to call. Customer Relations is not a call center. Usually, there's far too much research to be done on a particular claim to make a call center environment efficient. You can request a call in your submission, however it's never a guarantee.

  2. Use this number (800) 222-2377; it's a five-minute wait at the longest. Just a little hidden gem I found. I know I'm not the only one that's been having issues getting into contact with anyone regarding flight changes/cancelations. I spent a total of….

  3. Does anyone have an actual email address for the customer service at American Airlines? I have a letter (mostly positive) I want to send.

  4. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  5. I tried a different phone number and had some better luck. I wasn’t able to speak to representative yet since a lot of people are trying to call in, but I was able to schedule a call back. Try calling 800-222-2377.

  6. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account.

  7. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.