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  1. There is no number to call. Customer Relations is not a call center. Usually, there's far too much research to be done on a particular claim to make a call center environment efficient. You can request a call in your submission, however it's never a guarantee.

  2. Does anyone have an actual email address for the customer service at American Airlines? I have a letter (mostly positive) I want to send.

  3. I had an issue with AA/Qatar airways last month and just kept ending the chat. Both AA and QA just kept telling me to talk to the other. Finally found a rockstar that without prompting just reached out to QA and fixed it. Regarding wait times I always. Get in a physical airport line, start the chat, and get in the phone call “line”.

  4. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  5. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.

  6. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  7. Use this number (800) 222-2377; it's a five-minute wait at the longest. Just a little hidden gem I found. I know I'm not the only one that's been having issues getting into contact with anyone regarding flight changes/cancelations. I spent a total of….