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If you find your phone and need to cancel your claim, contact Assurant. They can answer questions about your claim status, deductible, or other claim-related concerns. Visit https://mytmoclaim.com/ to track a claim or chat with live support; Call Assurant at 1-866-866-6285
Need to file or track an Asurion insurance or warranty claim? Have questions about our coverage or company? Get Quick, Convenient answers to your questions.
Claim assistance. File, Track, or Continue Claim. Use chat to get answers to your questions or to connect with a live agent. You can also check out our FAQs. Chat Now. FAQs. Upload Document. Reach us by mail. Looking to contact us? Shoot us an e-mail, and we'll get back to you as soon as possible.
How claims work. Get up to five total claims in any rolling 12-month period based on the date of the first repair or replacement for loss, theft, and accidental damage (including screen-only repair). No limit on hardware service (mechanical breakdown) claims.
File or Track a Claim. T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.
Losing or breaking your phone is extremely frustrating, but getting a replacement shouldn't. Here's how you can file a device replacement claim with Asurion.
You can also start the claim process with Assurant ® by clicking on the File/Track Claim box available on most pages on our website. Enter your mobile number or serial number, complete the security check and click Submit. You’ll be on your way to filing a claim! Just continue to follow the instructions on the screen.
