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Do you agree with British Airways's TrustScore? Voice your opinion today and hear what 11,178 customers have already said.
Start a new complaint or claim – make a claim for baggage, expenses or compensation for disrupted flights, or make a complaint about your experience with us. Track and update your case or claim. Before you get in touch with us about an existing complaint or claim, it’s a good idea to have your case reference number to hand.
Use this portal to submit or track your feedback and claims for British Airways. You can also find helpful information and contacts for different types of cases.
17 Ιουν 2024 · Read Verified British Airways customer reviews, view British Airways Photos, check customer ratings and opinions about British Airways standards.
We try to provide you with as much information as we can on the policies and procedures that may impact your journey. Below are some of the key areas to consider when making your travel plans. For further details please check our Information pages.
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27 Ιουν 2024 · British Airways’ customer satisfaction has sadly tailed off in recent years, with stiff competition from low-cost carriers for its short-haul routes and competitively-priced Middle East airlines for long-haul flights.
