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  1. Use this portal to submit or track your feedback and claims for British Airways. You can also find helpful information and contacts for different types of cases.

  2. Track and update your case or claim. Before you get in touch with us about an existing complaint or claim, it’s a good idea to have your case reference number to hand. You can use our chatbot to check the status of your existing case, but you won’t be able to escalate it.

  3. Join the 11,178 people who've already reviewed British Airways. Your experience can help others make better choices.

  4. British Airways | Feedback and Claims Portal

  5. Go to our complaints and claims portal to make a Wi-Fi claim or request a receipt. Getting in touch. Made your booking with us on ba.com or over the phone? Find the right way to get in touch on our Contacts and FAQs page.

  6. If your flight is delayed or cancelled. Get help to rearrange your travel plans. How we can help with delayed or cancelled flights. Rebook and refund options. Seating changes and refunds. Make a claim for disruption expenses. Lost or damaged baggage and lost property.

  7. Help and contacts | Accessibility and site help | Website security | Privacy policy | Cookie policy | Legal | About BA | Media Centre | Customer Commitment | Careers ...

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