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  1. The only time you can dispute a friends and family payment with pp is when someone hacked your pp act and Pp can see someone gained access to their account through hacking or something like that. So - even if you send goods and services, you still can get a chargeback.

  2. If you paid using goods/services you can open a dispute via the resolution centre in your paypal account. If you used the friends/family option then you sent a gift of money and so have no buyer protection.

  3. Payments sent through the Friends and Family option are not eligible for Buyer Protection at this time. If you are paying for an item, goods, or service, we strongly recommend against marking it as Friends and Family.

  4. If a seller is encouraging you to send a 'Friends and Family' payment when you're buying a good or service, you should refuse. You could be dealing with a scammer who knows that your payment won't be covered by our Purchase Protection if it's a 'Friends and Family' payment.

  5. If you don’t hear back from the recipient and the payment was sent as Goods and Services, you can open a dispute within the correct dispute-filing timeframe. Here's how to open a dispute on the web: Go to the Resolution Center. Click Report a Problem. Select the payment and click Continue.

  6. ‘Friends and Familypayments may not be supported in your PayPal account, based on the country or region you've signed up for the account, and they're not covered by PayPal Buyer Protection. You should use the “Goods and Services” payment type if you’re paying a seller for an item or service.

  7. What are ‘Friends and Family’ payment scams? Many scammers now ask for payments to be sent through peer-to-peer (P2P) payment services. PayPal offers the 'Goods and Services' payment option for purchasing goods and services from sellers you may not know.

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