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27 Σεπ 2013 · I'm sorry to hear that you are running into trouble trying to scan to your Mac computer from your Deskjet 3520. I have included a document on the steps to take when you get a "Computer Not Found" error message when trying to scan.
6 Ιουν 2023 · If you are scanning a document or photo with your HP printer from a Mac computer, and you receive an error message stating that the scanner cannot be found, follow these steps to troubleshoot...
If you are scanning a document or photo with your HP printer from a Windows 11 computer, and you receive an error message stating that the scanner cannot be found, follow these steps to troubleshoot and fix the issue.
Scan button not working. Scanner keeps disconnecting or freezing. Computer not found on scanner. Use our Print and Scan Doctor app to resolve scanner issues. You can also get guided help with our automated Virtual Assistant, or follow the manual troubleshooting steps provided below.
If your HP printer is displaying a “scanner failure” or “unable to scan” error message, the scanner is experiencing issues. Follow the steps in this video to troubleshoot potential scanner hardware and software errors.
23 Οκτ 2020 · I was able to solve this problem by adding my scanner's software to the list of allowed software connections under the Security & Privacy, Firewall, Firewall Options setting page. Once you have the Firewall Options screen open, click the plus sign and then locate your scanner's software.
29 Δεκ 2022 · When you try to scan over a network, your Mac may occasionally throw an alert that says “An error occurred while communicating with the scanner (-9923)“. This error bricks the scanning feature on your printer. Unfortunately, restarting your Mac and printer doesn’t always solve the problem.
