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Customer Reviews. 1.15/5. Customer Complaints. 1,924 complaints closed in last 3 years. 1,299 complaints closed in last 12 months. All complaints are handled by the BBB where the...
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This organization is not BBB accredited. Airlines in Dallas,...
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I made 3 flight reservations round trip in February 2024 on...
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6 Μαρ 2024 · As demonstrated in the complaints by category above, over 30% of Southwest Airlines’ complaints are related to flight problems like cancellations, delays or misconnections. The DOT August 2017 Air Travel Consumer report ranks Southwest 7/12 for OTP.
10 Ιουν 2024 · According to the 2022 Airline Quality Rating report, Southwest was ranked as the No. 1 airline in 2021 and 2020. In addition, Southwest had the second lowest consumer complaint rate in 2021.